Before requesting a return
Review the published return conditions for your item and contact customer care to confirm the applicable return window. Eligibility can depend on the product, its condition and the reason for the return.
What to include in your request
Share your order number, the item you would like to return and a short explanation. For damaged, defective or incorrect items, include clear photos of the item and packaging when emailing our team.
Preparing your item
Keep the item, accessories, labels and original packaging together while your request is reviewed. Wait for return instructions and a confirmed return address before shipping anything.
Return delivery
Customer care will explain the available return method and any applicable delivery costs before you proceed. Keep proof of dispatch and any tracking details when returning a parcel.
Refunds
Refunds depend on the outcome of the return review. Ask customer care to confirm the approved amount, refund method and expected timing. For cash-on-delivery purchases, the team will explain how an approved refund can be arranged.
Exchanges & order changes
If you would prefer a different size or product, contact us to check the available options. Availability and the status of your order determine whether an exchange or change can be arranged.
